Ordering & Checkout FAQs

How do I purchase my new nail sets? Grabbing your favorite styles is quick and easy! Just follow these steps:

  1. Browse our collections and add your desired press-on nails or accessories to your cart.

  2. Ready to buy? You can speed through using the PayPal button or select our standard Checkout (the green button on the right).

  3. On the Customer Information page, fill in your essential details (Email, Full Name, and Shipping Address).

  4. If you have a promo code, type it into the "Discount" box on the right side of the screen and hit Apply.

  5. Click Continue to Shipping Method and double-check that your delivery details are flawless.

  6. Move on to Continue to Payment Method, enter your billing details, and hit Complete Order. You will immediately see an on-screen summary and receive a confirmation email shortly after! (Stuck anywhere? Reach out to us at service@Elyune.com and we will help you out!)

How can I be sure my order went through? Once your payment is processed, we will automatically send an order confirmation to the email address you provided. This email will include your official Order Number and a full receipt of your purchased items.

Where do I apply a promo or discount code? During the checkout process, look for the text field labeled "Discount" on the right-hand side of your screen. Type your code exactly as it appears and click Apply. Always double-check your order breakdown to ensure the discount was successfully deducted from your total before finalizing the payment!

Can I modify the nail styles in my order after paying? Yes, but you have to be quick! If you need to swap a shape, length, or style, we accept modifications until 11:00 PM (PDT) on the exact same day you placed the order. Please email service@Elyune.com immediately with your requested changes.

Can I cancel my order entirely? Similar to our modification policy, order cancellations are only accepted until 11:00 PM (PDT) on the day of purchase. Once this cutoff passes, the order is locked in for processing and can no longer be canceled. Email service@Elyune.com to submit a cancellation request.

🛒 Managing Your Shopping Cart

How do I add, view, or remove products in my cart?

  • To Add: On any product page, select your preferred variants and click the Add to Cart button.

  • To View: Simply click the little Cart icon at the top right of our website to see everything you've collected.

  • To Remove: Open your cart and click the Remove link located just below the quantity indicator for the specific item you wish to discard.

  • To Adjust Quantity: Inside your cart, type your desired number directly into the "Quantity" box next to the product image. The page will automatically refresh your new subtotal.

💳 Payments & Security

How can I pay for my order? Elyune accepts all major credit cards including Visa, MasterCard, American Express, and Discover. We also offer seamless checkout via Apple Pay and PayPal. If you select PayPal, you will be securely redirected to their platform to complete your transaction before being brought back to our store.

Is my personal and payment information safe? Absolutely. DUOS TRADE LIMITED takes your digital security incredibly seriously. Our online store relies on Internet-standard SSL (Secure Sockets Layer) protocols to encrypt your data during transmission. Furthermore, our payment gateways utilize AES-256 encryption, ensuring your credit card details are shielded at all times.

Will you sell my personal data? Never. Any information you share with Elyune is strictly confidential. We will never rent, sell, or distribute your personal details to third parties without your explicit consent, unless legally mandated to do so.

Which web browsers work best with your site? For the smoothest shopping experience, we highly recommend using updated versions of Google Chrome, Apple Safari, Mozilla Firefox, or Microsoft Edge/Internet Explorer.

📦 Issues & Returns

What should I do if my package is missing an item or I received the wrong nail style? Mistakes occasionally happen, but we will fix them instantly! If your package is missing a set or contains the wrong design, email service@Elyune.com right away. Please include your Order Number and a clear photo of what you received (ensure the image file is under 1MB). We will happily ship the correct item to you at zero additional cost—and you get to keep the incorrect item as a free gift from us!

How do returns and exchanges work? For detailed instructions on returning items, please refer directly to our official Return Policy page. If you have specific questions about a potential return, our 24/7 customer support team is always ready to assist you at service@Elyune.com.