Privacy Notice

Welcome to Elyune. We are fully committed to protecting your privacy and ensuring a secure, enjoyable shopping experience for all your nail art and beauty needs. This Privacy Policy outlines how DUOS TRADE LIMITED ("Company," "we," "our," or "us") collects, utilizes, and safeguards your personal information when you visit our website and use our related services (collectively, the "Platform").

By accessing the Elyune Platform, you consent to the data practices described in this document, including the cross-border transfer of your information to servers located in the United States, Canada, and Hong Kong. If you do not agree with these terms, please discontinue your use of our Platform.

1. Information We Collect

To provide you with the best possible service, we collect data in several ways:

Information You Provide Directly: We collect details when you create an account, purchase our press-on nails, subscribe to our newsletters, enter giveaways, or contact our support team. This typically includes your name, billing and shipping addresses, email, phone number, and payment details.
Information About Others: If you purchase a nail set as a gift and ship it directly to a friend, we will collect the recipient’s name and delivery address to fulfill the order.
Automated Data Collection: As you browse our collections, we automatically gather non-personal data using cookies, pixel tags, and log files. This includes your IP address, device type, browser model, referring URLs, and how you interact with our web pages (e.g., time spent on a product page).
Third-Party Sources: We may receive supplementary data from marketing partners, demographic data providers, or social media networks if you link your accounts.

2. Cookies and Tracking Technologies

Elyune uses cookies to elevate your shopping experience. By using our Platform, you consent to our use of these technologies. We utilize four main types of cookies:

Strictly Necessary: Essential for navigating the site, keeping you logged in, and maintaining items in your shopping cart.
Performance: These collect anonymous data on how visitors interact with our site, helping us identify and fix errors.
Functional: Used to remember your preferences, such as your region or currency choice.
Targeting & Advertising: These help us deliver relevant promotions for our beauty products across the internet.

Managing Your Preferences: While our systems currently do not recognize "Do Not Track" browser headers, you can manage your cookie preferences. You can opt out of targeted advertising via the Network Advertising Initiative (www.aboutads.info/choices) or block Google Analytics tracking by installing their official browser add-on.

3. How We Use Your Data

DUOS TRADE LIMITED processes your information for the following core purposes:

Order Fulfillment: To process your payments, ship your nail kits, process returns, and send order updates.
Personalization: To tailor our website content and recommend styles that match your preferences.
Marketing Communications: To send promotional emails, SMS offers, and catalogs (only if you have opted in).
Business Improvement: To analyze customer demographics and shopping trends in an aggregated format, helping us design better products.
Security & Fraud Prevention: To protect our Platform against unauthorized access, fraudulent transactions, and cyber threats.

4. How We Share Your Information

We do not sell your personal data. However, we may share it with trusted entities to operate our business efficiently:

Service Providers: We partner with trusted third parties for payment processing, package delivery, email deployment, and data analytics. They only receive the data necessary to perform their specific functions.
Corporate Affiliates: We may share data within the DUOS TRADE LIMITED family of companies for operational consistency.
SMS Marketing Partners: If you opt into text alerts at checkout, we share your number with our SMS operator to deliver cart reminders and promotional offers.
Legal & Safety Requirements: We will disclose information if compelled by a subpoena, court order, or when necessary to protect the rights, property, and safety of Elyune, our customers, or the public.
Business Transfers: If our company merges with or is acquired by another business, your data may be transferred as a business asset under the terms of this policy.

5. Your Privacy Rights and Choices

You have the right to control how we communicate with you and handle your data:

Email Opt-Out: Click the "Unsubscribe" link at the bottom of any promotional email we send you.
SMS Opt-Out: Reply "STOP" to any promotional text message you receive from us.
Data Access & Deletion: You may contact us at any time to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

6. California Privacy Rights

Under California’s "Shine the Light" law, California residents may request an annual report detailing the categories of personal information shared with third parties for direct marketing purposes. To request this, email us at service@Elyune.com with "Attn: California Privacy" in the subject line. Please allow up to 30 days for processing.

7. Children’s Privacy

The Elyune Platform is strictly for individuals who are 18 years of age or older. We never knowingly collect personal data from children under the age of 13. If we discover that a minor has provided us with personal information, we will take immediate steps to delete it from our servers.

8. Data Security & International Storage

We implement robust physical and digital safeguards, including SSL encryption, to protect your payment details and personal data. However, no internet transmission is entirely secure, and we cannot guarantee absolute data security.

Because we operate globally, your information is processed and stored on secure servers located in the United States, Canada, and Hong Kong. By utilizing our services, you expressly consent to this cross-border transfer and the respective legal jurisdictions governing those locations.

9. Policy Modifications

DUOS TRADE LIMITED reserves the right to amend this Privacy Policy as our business evolves. Any revisions will be published on this page with an updated date. Your continued use of the Platform signifies your acceptance of these changes.